Contact Us

Our support team can help with questions about your Vaycasino account, payments, verification and technical issues. Contact us through live chat or email.

Players also play

How to reach us

Our live chat is available 24/7 through the site. It is the quickest way to ask a question or get help while you are using your account.

You can also email support@vaycasino.co.uk. Please include enough information for us to understand your question and find the relevant account details.

What to have ready when you write

To help us deal with your message efficiently, include the following where it applies:

Your Vaycasino username.
The name of the game, payment method or transaction involved.
The date and time when the issue happened.
A clear description of what went wrong and what you would like us to check.

Do not send your password or full payment card details by email or live chat. We may ask for information needed to verify your account.

Common questions we help with

You can contact us about:

Account access, personal details and verification.
Deposits, withdrawals and payment status.
Bonus terms, eligibility and account credits.
Technical issues, game access and error messages.

Complaints

If you want to make a complaint, email support@vaycasino.co.uk and put Complaint in the subject line. Describe the matter clearly and include any relevant transaction or account information.

We will acknowledge your complaint and reply once it has been checked. If we need more information from you, we will explain what is required.

You can also start a complaint through our 24/7 live chat. Please keep your messages and any reference details so the matter can be followed up.