Responsible Gaming

We want gambling with us to be safe, controlled and appropriate for adults. Gambling involves risk, and no result is guaranteed. You should only gamble with money you can afford to lose after paying for essentials such as housing, food, bills and other commitments.

Treat gambling as entertainment rather than a source of income. Do not use gambling to repay debts, solve financial problems or change your mood. Never borrow money, sell possessions or use money intended for essential spending to fund your account.

Set a budget before you play

Decide how much time and money you are comfortable spending before you start. A budget should be realistic, separate from your essential costs and based on what you can afford to lose. Once that budget has been used, stop for the day or the period you have chosen. Do not increase it because you have lost money or want to continue playing.

• Set a spending limit before depositing or playing.
• Keep gambling separate from household bills, savings and credit commitments.
• Do not chase losses by placing larger or more frequent bets.
• Take regular breaks and avoid gambling when you are tired, upset, under the influence of alcohol or trying to escape a problem.
• Keep track of the time and money you spend, rather than relying on memory.

You must be 18 or over to use our gambling services. We hold a gaming licence and verify accounts as part of our safeguards. Age and identity checks may be required before you can use certain account features. We may restrict an account until the required information has been provided and checked.

Your account includes responsible gambling controls to help you manage how much you deposit, lose and play. Sign in and open the responsible gambling, safer gambling or account controls area shown in your account. Choose the tool you want to use, select the setting offered and confirm it. The on-screen information will tell you when the setting starts and how it affects your account.

If you cannot find a control or need help using it, contact us through the live chat on the site or by emailing support@vaycasino.co.uk. We can explain the available options, but you remain responsible for choosing settings that are suitable for you.

Deposit limits

A deposit limit caps the amount you can add to your account over the period selected in the account controls. It can help you keep spending within a planned budget before you begin playing. Set the limit before depositing, and make sure it reflects what you can afford rather than what you hope to win.

A lower deposit limit can normally be put in place through your account controls. A request to increase or remove a limit may be subject to a delay shown in your account. This gives you time to consider whether the change is right for you. The cashier and account controls show the setting that applies to your account.

Loss and session limits

A loss limit helps cap the amount you can lose over the period and under the calculation described in your account. It is different from a deposit limit: the amount you deposit and the amount you lose are not always the same. Read the information shown before confirming the setting so you understand what it covers.

A session limit helps you manage the length of time you spend playing. Choose the available session period that fits your plan. Depending on the setting, you may receive an alert as the session progresses or be prevented from continuing when the limit is reached. Do not ignore a reminder that it is time to stop.

Time-outs

Use a time-out when you want to step away from gambling for a shorter period. Select the time-out option in your account, choose the period available and confirm your request. During the time-out, you will not be able to use the account for gambling in the way explained when you activate it.

A time-out is useful if you feel distracted, are gambling more than planned or simply need space from the activity. It is not a substitute for help if gambling is causing financial, emotional or relationship problems. In that situation, consider self-exclusion and contact a support organisation.

Self-exclusion

Self-exclusion is a stronger step that blocks you from gambling with us for the period you choose from the options available. Activate it through the responsible gambling controls, or contact our support team if you cannot access the setting. Once it has been activated, do not try to create another account or use another person’s account to gamble with us.

Self-exclusion should be treated as a firm decision. Remove gambling applications where possible, avoid saving our site on shared devices and consider asking someone you trust to support you. If you have a balance or another account question during self-exclusion, contact support@vaycasino.co.uk or use the live chat. We will explain the applicable account process without encouraging you to return to gambling.

Reality checks

Reality checks remind you how long you have been playing and may provide information about your activity. Use them as a prompt to pause, assess your budget and decide whether to stop. A reminder is not a reason to continue. If you find yourself dismissing or ignoring reality checks, take a time-out or use self-exclusion.

Problem gambling can develop gradually. You do not need to wait for a serious financial loss before taking action. Consider whether any of the following statements apply to you:

• You gamble for longer or spend more than you intended.
• You increase the amount or frequency of your gambling to get the same feeling.
• You try to win back money you have lost by continuing or placing larger bets.
• You feel restless, irritable or anxious when you try to stop or take a break.
• You hide your gambling, your losses or your account activity from people close to you.
• You borrow money, use credit or sell possessions to fund gambling.
• Gambling affects your sleep, work, studies, relationships or daily responsibilities.
• You gamble to escape stress, loneliness, sadness, anger or other difficult feelings.
• You have tried to cut down but have not been able to keep to your plan.
• You feel guilt, shame or worry after gambling, but continue to do it.

One or more of these signs is a reason to pause and ask for help. Sign out, stop depositing, use a time-out or activate self-exclusion. You can also contact us through live chat or at support@vaycasino.co.uk, and speak with one of the organisations listed below.

Specialist organisations can provide confidential information, practical guidance and support for people affected by gambling. You do not have to deal with the situation alone, and you can contact them whether the concern relates to your own gambling or someone else’s.

• GambleAware provides information and support to help people understand gambling harms and take steps towards safer gambling.
• GamCare offers confidential advice and support for people affected by gambling, including family members and friends.
• GamStop provides a self-exclusion service that can help you block access to participating online gambling accounts.
• The National Gambling Helpline offers confidential guidance for people worried about gambling and can help identify suitable support.

These organisations can help you decide what to do next, discuss practical steps and provide support without judgement. If you are in immediate danger or believe someone may harm themselves, contact the appropriate emergency service in your area.

Our team can help with account controls and explain how to activate a limit, time-out or self-exclusion. Contact support@vaycasino.co.uk or use the live chat on the site. We cannot provide counselling, diagnose gambling problems or replace specialist support.

Our services are for people aged 18 and over only. We take reasonable steps to prevent under-18s from opening or using accounts. This includes age verification and other account checks. You may be asked to provide information or documents so we can confirm your age and identity. If the checks cannot be completed, access to the account may be restricted.

Parents and guardians should take steps to prevent children from reaching gambling services. Keep your account password, email account and payment details secure. Do not save login details on a shared device, and do not allow a child to watch, use or control an account while gambling takes place.

Practical controls at home

• Use parental control software on computers, tablets and mobile devices.
• Apply age and content restrictions to devices, applications and internet access where those settings are available.
• Keep payment cards, banking applications and account credentials away from children.
• Use device passwords and automatic screen locks, particularly on shared devices.
• Check that gambling access is restricted on any device a child can use.
• Explain that gambling services are not suitable for children and that account details must never be shared.

Parental control software and device settings can reduce access, but they cannot replace supervision and secure account practices. If you believe a minor has accessed your account, stop using it and contact us promptly through live chat or at support@vaycasino.co.uk.