Terms & Conditions

These Terms & Conditions form a legal agreement between you and us when you use our website, create an account, deposit funds or play our games. By selecting the option to accept the terms, or by continuing to use your account, you confirm that you have read and understood them and agree to follow them.

Other rules may apply to particular games, payment services, promotions or features. These may be shown in the cashier, in your account or with the relevant offer. Those rules form part of these Terms & Conditions where they apply. If a specific offer has its own terms, those terms will take priority for that offer.

We may change these Terms & Conditions when this is reasonably necessary, including to reflect changes to our services, legal requirements, payment arrangements or safer gambling controls. We will make the updated version available on the site. Where a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention.

The version in force when you use the relevant service will normally apply. If you do not agree with a change, you should stop using the service and contact us about closing your account. We hold a gaming licence and use account controls to help verify that our services are used appropriately.

Who may use the service

You must be at least 18 years old to open or use an account. You must be a resident of the United Kingdom and must use the service only where you are permitted to do so. We may refuse registration, restrict access or close an account if we cannot establish that you meet these requirements.

You may have only one account with us. You must not open an account for another person, allow another person to use your account or try to hold more than one account by using different details. If we identify duplicate accounts, we may close them and deal with any balance in accordance with these terms and applicable requirements.

Information you provide

You must provide complete, accurate and current information when you register and whenever we ask you to update your details. This can include your name, date of birth, address, contact details and payment information. You must tell us promptly if any of this information changes.

You are responsible for keeping your username, password and other login details confidential. Do not share them with anyone or leave your account open on a device that other people can use. Tell us through live chat or by e-mailing support@vaycasino.co.uk as soon as possible if you believe that someone else has accessed your account. We may suspend access while we protect the account and establish what happened.

Identity, age and source-of-funds checks

We may carry out identity, age and address checks at registration or at any later point. These checks must be completed before your first withdrawal. We may ask you to provide documents or information that confirms who you are, where you live and that you are entitled to use the payment method connected to your account.

Where required, we may also ask about the source of funds used in your account and the source of any winnings. You must provide information that is accurate, clear and reasonably up to date. Until checks are complete, we may delay a withdrawal, limit deposits or play, or suspend the account. If the information supplied is incomplete, false or cannot be verified, we may refuse the transaction or close the account in line with our obligations.

You may deposit only through the payment methods shown as available in your account or cashier. You must use a payment method that belongs to you, unless we have expressly agreed otherwise. We may reject, return or hold a deposit if the payment method cannot be verified or if the transaction does not meet our checks.

You should deposit only money that you can afford to lose. Deposit limits and any other limits available to you are shown in the cashier or in your account. You are responsible for choosing limits that suit your circumstances. A limit may take effect immediately or after any applicable cooling-off period, as shown when you set it.

Withdrawals are subject to identity, age, address, payment and source-of-funds checks. We may ask for further information before releasing funds, including where your account activity or payment history requires clarification. A withdrawal can remain pending while these checks are completed.

Where possible, we will return funds to the same payment method used for the deposit. If this is not possible, we may use another method in your name or ask you for information needed to process the payment safely. We may not pay a withdrawal to another person. The cashier will show any available options, limits and processing information.

You must not use the account as a bank account, payment transfer service or way to move money between people. We may cancel or restrict transactions that appear irregular, fraudulent, unauthorised or inconsistent with these terms.

Each bonus, free bet or other promotion has its own terms. You should read those terms before opting in or using the offer. They may explain who is eligible, how to claim the offer, which games count, any wagering requirement, the maximum bet, the expiry date and any maximum conversion or withdrawal amount.

Unless the offer terms say otherwise, a bonus may need to be used within the stated period and may not be available with another promotion. Wagering requirements must be completed in the way described in the relevant offer. Bets placed above a stated maximum bet, or activity that does not meet the offer terms, may cause the bonus and associated winnings to be removed.

You must not abuse a promotion. This includes opening or controlling multiple accounts, using another person's account or payment method, creating accounts mainly to obtain repeated introductory offers, using prohibited betting patterns or taking steps designed to avoid the purpose of the offer. If we reasonably believe that a promotion has been abused, we may cancel the offer, remove related winnings, restrict future promotions or take action under these terms.

A promotion may be withdrawn or changed where this is necessary to prevent misuse, correct an error or meet a legal or operational requirement. Any unused bonus balance may be removed when an offer expires or when your account is closed, subject to the relevant offer terms and applicable requirements.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. We provide tools that can help you manage your play, including deposit limits, time-outs and self-exclusion. The options available and the time they cover will be shown in your account.

A time-out is a temporary break from gambling. Self-exclusion prevents you from using the account for the period you select or that applies under the relevant process. During self-exclusion, you must not try to open another account or use someone else's account. We will take reasonable steps to enforce a self-exclusion, but you must also avoid attempting to bypass it.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us through live chat or at support@vaycasino.co.uk if you need help finding the appropriate account control.

We may apply additional limits, refuse a deposit, restrict play or suspend an account where our safer gambling controls indicate that this is appropriate. These actions may be taken whether or not you have asked for a restriction.

Closing or suspending an account

You may ask us to close your account at any time by contacting support@vaycasino.co.uk or using live chat. We may need to complete identity, payment or safer gambling checks before dealing with any remaining balance. You must not create a new account after closure unless we confirm that you may do so.

We may suspend or close an account if you breach these terms, provide inaccurate information, fail a required check, use an unauthorised payment method, abuse a promotion, act fraudulently or create a risk to the service, other customers or our legal obligations. We may also close an account at your request, following a period of inactivity or where we decide that the account should no longer be maintained.

While an account is suspended, you must not deposit, play, withdraw or attempt to open another account unless we tell you otherwise. We will explain the next steps where we can do so without compromising security, fraud prevention or our legal duties. Any balance will be handled after the necessary checks, and we may withhold funds connected with fraud, unlawful activity or a breach of these terms.

Complaints and disputes

If you are unhappy with a payment, account decision, game result or any other part of our service, please write to support@vaycasino.co.uk. Include enough information for us to identify your account and understand the issue, but do not send your password. We will look into your complaint and aim to respond within a reasonable time.

If a complaint cannot be resolved through our internal process, independent dispute resolution may be available in general terms, subject to the relevant process and eligibility requirements. We will explain the next step where this applies.

Liability and governing law

We will take reasonable care to keep the service available and secure, but we cannot guarantee that it will always be uninterrupted or free from faults. We are not responsible for loss caused by events outside our reasonable control, problems with your device or connection, inaccurate information supplied by you, or your failure to keep your login details secure.

Nothing in these terms limits or excludes liability where the law does not allow us to do so. Subject to that, our responsibility is limited to losses that were reasonably foreseeable and directly caused by our failure to meet these terms. The laws of England and Wales govern these Terms & Conditions.