Bonus Terms and Conditions

These terms apply to bonuses, free spins, cashback, promotional credits, prize offers and other rewards made available through your account with us. An individual promotion may have additional conditions. You should read those conditions before you opt in, deposit funds or use a reward.

If an offer-specific condition conflicts with these terms, the offer-specific condition will normally apply to that offer. All other provisions in these terms remain in force. Our general terms, payment terms, safer gambling controls and privacy information also continue to apply.

We may change, suspend or withdraw an offer where this is reasonably necessary, including where there is suspected misuse, a technical problem, a change in law or a risk to the integrity of the promotion. We will not use a change to remove a reward that you have already validly earned, except where the reward resulted from an error, fraud, abuse or another breach of these terms.

• You must be aged 18 or over to open or use an account and to take part in any promotion.
• You must have an account with us in your own name and provide accurate, complete information.
• Only one bonus may be available to you unless the relevant offer expressly says otherwise.
• An offer may be limited to selected customers, accounts, payment methods, games, devices or channels.
• You must follow the conditions displayed in your account, the cashier, the promotional message or the relevant offer page.

To claim a bonus, you may need to opt in before making a qualifying deposit or placing a qualifying bet. The required action, any minimum deposit and the time available to complete it will be shown with the offer. If you do not opt in in the required way, the offer may not be added to your account.

A qualifying deposit must be successfully received and credited to your account. A pending, reversed, cancelled, charged-back or otherwise unsuccessful payment will not normally count. Deposits made using a payment method that is not accepted for the offer may also be excluded.

We may require a payment method to be in your name. We may also limit the number of bonuses available where several accounts appear to be connected by the same person, household, device, payment method or other relevant information. Opening or using more than one account to obtain a promotional benefit is not allowed.

Account and identity checks

We may carry out identity, age, payment and account checks before adding a bonus, allowing bonus funds to be used or processing a withdrawal. You must provide any information or documents we reasonably request. A promotion can be withheld, suspended or removed while checks are outstanding.

You must not take part using another person’s account, payment method or personal information. You must not allow another person to access your account for the purpose of claiming or using an offer. We may ask you to confirm that you are the account holder before a reward is released.

A bonus may be issued as bonus funds rather than withdrawable cash. Before the bonus funds or winnings from them can be withdrawn, you may need to meet a wagering requirement. The amount to be wagered, the contribution of each game and the deadline will be shown in the specific offer conditions or in your account.

Wagering normally means placing qualifying bets with the relevant real-money or bonus balance. A bet that is cancelled, voided, returned or otherwise not settled may not count. Bets placed after the stated deadline, or after a bonus has expired, will not normally contribute to the requirement.

Different games may contribute at different rates. Some games, bet types, stakes or features may be excluded completely. Where contribution rates apply, the rate shown in the offer or cashier will determine how much of your play counts. It is your responsibility to check which games and bets qualify before using the bonus.

• The balance used for play may be selected according to the rules shown in your account or the offer conditions.
• If both cash and bonus funds are available, the order in which balances are used may affect the remaining wagering requirement.
• A bonus may be forfeited if you withdraw, request a withdrawal, transfer funds or otherwise take an action that the offer conditions identify as ending the promotion.
• The maximum stake, maximum winnings, permitted games and any other play limits shown with the offer must be followed.
• A bonus cannot normally be exchanged for cash, transferred to another account or used to satisfy a payment obligation outside the promotion.

If an offer has no wagering requirement, the promotional conditions will state whether any restrictions apply to the reward or to winnings generated from it. A claim that is not completed within the stated period may lapse.

Expiry and unused rewards

Every offer may have an expiry period. The relevant date or time will be shown in the promotional conditions, your account or the cashier. Once a bonus expires, any unused bonus funds and any winnings that remain subject to that bonus may be removed. We will not normally restore an expired reward.

You may request a withdrawal in accordance with our general terms and the information shown in your account. Where a bonus has a wagering requirement, the requirement must be completed before bonus-related funds can normally be withdrawn. We may cancel a withdrawal request where the offer conditions allow this so that qualifying play can continue.

We may remove a bonus or adjust a balance where a bonus was credited in error, used after expiry, claimed more than once or obtained through a breach of these terms. We may also cancel associated winnings where they arose directly from the invalid use of the promotion.

Promotional misuse includes conduct intended to obtain an unfair advantage rather than use the offer for its stated purpose. This may include collusion, coordinated play, manipulating game outcomes, using automated tools, exploiting a technical fault, creating linked accounts or using payment methods that are not yours.

We may pause an account, restrict access to an offer or ask for further information if we identify unusual activity. We will act reasonably and may take into account the offer wording, your account history, the payment activity and the information available to us. Where an account is closed, any valid withdrawal will be handled in line with our general terms and applicable checks.

Bonuses are optional. You can decline an offer, ask us not to send promotional communications or ask for promotional access to be restricted. A bonus should never be used to chase losses or to increase spending beyond what you can afford.

You can set deposit limits and use other account controls where available. If you need a break, you can ask for a time-out. If gambling is causing concern, you can request self-exclusion. These tools may affect access to your account, funds and promotions, so please consider the information shown when you choose one.

• Gamble only if you are 18 or over and only with money you can afford to lose.
• Set a deposit limit before accepting a bonus if you are unsure how much you want to spend.
• Do not use a bonus as a reason to continue playing after reaching your personal limit.
• Contact us through live chat or at support@vaycasino.co.uk if you want help with account controls or promotional communications.
• Support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

We may refuse or limit promotional activity where this is necessary to support safer gambling or to comply with account restrictions. Promotional messages do not override a deposit limit, time-out, self-exclusion or any other safer gambling control.

If you have a question about an offer, contact us through the live chat on the site or at support@vaycasino.co.uk. Please include the name of the promotion, the date it was shown to you and any relevant account information. Do not send passwords or full payment details by email.

If you believe a bonus was not applied correctly, contact us as soon as possible and before the relevant offer expires where you can. We will look into the issue using the offer conditions, account records and transaction information available to us.

If you are not satisfied with our response, you may make a formal complaint in line with our complaints process. We will explain the next steps and any information needed from you. A complaint does not remove your responsibility to comply with these terms or the expiry conditions of an offer.

We may update these terms from time to time. The current version will be made available on the site, and the date or version shown there will identify the applicable wording. Changes will not normally affect a promotion you have already completed, unless an amendment is needed to correct an error, meet a legal requirement or address misuse.

By opting in to or using a promotion, you confirm that you have read and accepted these Bonus Terms and Conditions and the specific conditions for that offer.